How to move or cancel an existing order/booking

Created by Bryndís Rún Hafliðadóttir, Modified on Wed, 09 Nov 2022 at 10:49 AM by Bryndís Rún Hafliðadóttir

Sometimes you might need to cancel a departure due to weather, illness, change in travel conditions, etc. 

 

In TourDesk, you can save time and cancel an entire departure in a few easy steps. To cancel a departure, start by clicking Cancellations > Cancel A Departure in the left hand side menu. Search for the activity in the list. When you’ve located it, choose the date of the departure you want to cancel. Select the departure from the drop down menu and click Cancel departure. 

 

The departure will be canceled in TourDesk. After the departure has been canceled you can offer your guests to join another departure or get a refund. Note that the refund does not happen automatically, you need to contact TourDesk support and request a refund.

 

To move the guests to another departure, click Cancellations > Canceled departures in the left hand side menu. Find the canceled departure you want to edit in the list and click View. 

 

  • Move all bookings to a different date

If you want to move all of the guests, choose a new date and departure time from the drop down menu at the top of the page and then click Process. Note that no notification is automatically sent out, you will need to reach out to the customer.

  • Move individual bookings to a different date

If you want to move individual bookings, choose which bookings should be moved by checking the boxes next to each one at the bottom of the page. Choose a new date and departure time from the drop down menu and then click Process. Note that no notification is automatically sent out, you will need to reach out to the customer.

 

Note that if your TourDesk account is connected to a supplier system API, e.g. Bókun, BookingKit, FareHarbor, Rezdy, etc. your changes will not be reflected in your supplier system. 

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