How to refund

Created by Bryndís Rún Hafliðadóttir, Modified on Thu, 10 Nov 2022 at 09:34 AM by Bryndís Rún Hafliðadóttir

Sometimes guests need to get refunded for their bookings due to cancellation, changes, etc.


To refund a booking in TourDesk you need to submit a refund request and TourDesk Agents will process the refund if it’s accepted by the tour operator. 


Start by clicking Orders in the left hand side menu. Search for the booking in the order list. When you’ve located it, click the name of the customer to open the booking.

For partial refunds click Modify on the right hand side. Add a message title and include the reason for the refund in the text box. Then add the requested refund amount and click the suitable button

  • Refund using Web Pos is for refunding payments that were made through a credit-card machine. It takes you to an online form where you can enter the credit-card details. This has to be the credit-card that made the original payment. 

  • Refund to card **** is for refunding online payments. It means that the amount requested will be refunded to the credit-card that made the original online payment. 

Click Send Special Request.


For full refunds click Cancel on the right hand side. Add a message title and include the reason for the refund in the text box. Then click the suitable button

  • Refund using Web Pos is for refunding payments that were made through a credit-card machine. It takes you to an online form where you can enter the credit-card details. This has to be the credit-card that made the original payment. 

  • Refund to card **** is for refunding online payments. It means that the amount requested will be refunded to the credit-card that made the original online payment. 

Click Confirm Refund Request. 


Note If the payment was split between different cards, the refunds need to be requested for all of the cards separately.


You can see the status of your refund requests by clicking Reports in the left hand side menu, and then click Refund Requests.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article